The automatic payment of my annual pass by direct debit has failed. What should I do now?
If the automatic payment failed, your annual pass may be blocked. In this case, you can contact our customer service via this form. Our staff will then check what went wrong and provide you with a new payment link.
My direct debit annual pass has been blocked. How come?
Your direct debit annual pass may be blocked if the automatic payment has failed. In this case, you can contact our customer service via this form. Our staff will then be happy to check what went wrong.