In this guide, you can find all the information about the accessibility of the attractions. This guide was compiled to make your stay in our parks as pleasant as possible and to prepare your day as well as possible. It goes over the facilities and services available to you as a person with a disability and gives you a better idea of our policies on access to attractions for people with disabilities.
Close to the park entrance, parking spaces are provided for people with disabilities. For this, follow the signage on site.
Plopsa has preferential rates for people with disabilities. These tickets can only be bought at the reception in the Plopsa parks. As our staff are not authorised to make any assessment regarding a (non-)visible disability, we ask that you present a European Disability Card or a valid declaration (maximum 1 year old) from an independent doctor confirming that you are unable to visit the park and/or the attractions without assistance and/or unable to do queues. If you are a wheelchair user or blind, you should not submit this certificate. The companion of a wheelchair user or blind person receives free entry. For other companions, normal admission fees apply.
The companion must be at least 15 years old.
On presentation of your European Disability Card, you can obtain a ticket ≥ 1m at a reduced rate at the park ticket office. Presenting the European Disability Card is not sufficient to use the alternative entrance to attractions.
To use the alternative entrance to attractions, we ask you to bring a certificate from an independent doctor or family doctor. This certificate must be no more than 1 year old and confirm that the person in question is mentally and/or physically incapable of queuing in long queues. A valid certificate from the FPS can also be used for this purpose, provided at least 7 points in total have been awarded (in all pillars together). Wheelchair users and the blind do not need to present these certificates. You and your companion will then receive a wristband allowing you to visit the attractions via the exit or alternative entrance.
The opening hours of our restaurants and food outlets may vary from day to day. We always ensure that a varied selection is open.
You can contact our customer service team using this form. We will then check whether we have recovered your lost item. Recovered items can be collected from our head office in De Panne or returned to the owner, subject to payment of shipping, packaging and handling costs.
To take advantage of the advantageous rates for groups and schools, you must book your group visit or school trip online via the website at least 5 working days in advance. Didn't make a reservation? Then you can buy tickets at the box office subject to a €25 administration fee.