How can we help you?

You can move your ticket(s) on date via this link. If you move your ticket(s) to a date with a higher ticket price, you pay the difference. If you move your ticket(s) to a date with a lower ticket price, the difference will not be refunded.

Expired tickets cannot in principle be extended. However, if you think you qualify for an extension of the validity of your tickets, you can contact our customer service via this form. Be sure to include the barcodes of your tickets.

Online tickets do not need to be printed. Tickets can also be scanned from your smartphone. We ask you to make the ticket's barcode or QR code as large as possible and set the brightness of your smartphone to 100%.

Be sure to check your junk mail or spam folder. The e-mail with the tickets may have ended up there. Didn't find the tickets there after all? In this case, you can contact our customer service team using this form. Be sure to include your name, e-mail address and the number of your order, if you have it. Our staff will then do what is necessary to deliver your tickets.

In this case, you can contact our customer service via this form. Be sure to include your name, e-mail address and the number of your order, if you have one. Our staff will then take the necessary steps to deliver your tickets.

Those who only wish to visit the park at the end of the day can purchase a discounted evening ticket at the reception desk from 3 hours before the park closes. For late-night openings, this is from 5 pm onwards. An evening ticket is not available online.

To find out whether you can get a discount on a Plopsa ticket with your annual pass, first check the website of the amusement or animal park where you have a annual pass. There you can find a discount code that allows you to order a discounted ticket via this link. The discount is calculated on the price of a standard ticket for an adult, not on the price of tickets by date. The discount is valid only for the subscriber himself, any accompanying persons cannot avail of this offer.

Children staying with host families (Euro-Children, Chernobyl children, Romanian (orphan) children, etc.) can visit the park at a reduced rate. They receive a €5 discount on the ticket price ≥1m at Plopsa Indoor Hasselt, provided they carry proof of identity/badge from their organisation.

Tickets can only be used in the listed park for which they were purchased. It is not possible to use them in another Plopsa park, not even at a surcharge.

On 'sold out' or 'rented out' days, presale tickets are not valid. You can only access the park on such a day if you have tickets through the external party that has exclusively rented the park for that day.

Sold-out days are the days when large-scale corporate events are organised in the park. The park is then exclusively hired by an external party. On such days, no ticket office is open.