General Ticket Terms and Conditions

1. General

a. These General Ticket Terms and Conditions apply to Plopsa customers or visitors holding one or more admission tickets purchased on the Plopsa website, plopsa.com, in relation to the various Plopsa parks within the Plopsa Group.
b. The admission ticket grants access only to the Plopsa park specified on the ticket and on the opening days of that park; it does not grant access on days when the park is closed (for example, for a private event). Opening days and times can always be checked on the website, plopsa.com.
c. The admission ticket grants access to all attractions (with the exception of games requiring an additional fee), subject to capacity and provided that the conditions of entry set out in, amongst other things, the park regulations are met. In the event of a dispute, Plopsa always has the final say. Access to shows, meet-and-greets and events is included in the admission ticket, unless otherwise stated.
d. In the case of an admission ticket valid for several people (Family Ticket, Group Ticket, Friends Ticket, Best Deal, Birthday Ticket), all persons must visit the park at the same time. Unused admission tickets cannot be transferred to another visit date.
e. The admission ticket must be scanned at the park entrance; this may be in either physical or digital form.

2. Payment

a. Online payments can be made using the following payment methods: Bancontact, Payconiq, IDEAL, VISA, PayPal, Mastercard, Maestro, Klarna, Alma and Carte Bancaire (CB).
b. At the ticket office of the Plopsa parks, payment can be made using the following methods: cash, bank cards, VISA, Mastercard, Maestro and Apple Pay.
c. Admission tickets for the Plopsa parks can also be paid for at the ticket office using a Plopsa GiftCard or Plopsa vouchers.
d. Cheques are not accepted at the ticket offices of the Plopsa parks.

3. Parking

a. Access to the car park at the Plopsa park is not included in the admission ticket. A parking ticket can be purchased online (except for Plopsa Indoor Hasselt), at the ticket machine or at the park’s ticket office.

4. Validity

a. A standard ticket (undated ticket) sold online or at the ticket office is valid for one year from the date of purchase. The ticket may be used on a day of your choice, subject to the park’s opening hours and days.
b. A dated ticket has a fixed visit date. This admission ticket was purchased at a discounted rate and can therefore only be used on the pre-selected date to visit the Plopsa park.
c. Different validity periods may apply in the case of special offers and promotions.

5. Price and changes

a. The price and conditions of the admission ticket are determined on the basis of the visitor’s height or age. Height is checked at the entrance to the theme park with shoes on (except at Plopsaqua parks), and this is done accurately but strictly. Children shorter than 85 centimetres enjoy free entry to the Plopsa parks. Children between 85 and 99 centimetres are eligible for the Bumba rate. If, upon checking at the entrance, a child is found to be taller than 85 cm or shorter than 99 cm, an additional payment must be made at the park’s ticket office. Visitors aged 70 and over also benefit from a concessionary rate and must show their identity card at the park entrance.
b. Plopsa reserves the right to amend ticket prices and terms and conditions at any time. Visitors will be notified of any changes in good time via the website plopsa.com.
c. If a visitor is in possession of a discount code, this may only be used on an undated ticket for children ≥1m. No discount is available on a Bumba ticket (85–99 cm) or a 70+ ticket.
d. It is not possible to combine multiple promotions, discounts and/or benefits.

6. Refunds

a. Visitors who have purchased an undated ticket have a 14-day right of withdrawal if the ticket was purchased online. The cancellation must be notified to Plopsa within 14 days, counting from the day after purchase, either by registered letter to De Pannelaan 68, BE-8660 De Panne, or by email to [email protected]. Visitors may use the following withdrawal form.
b. Tickets purchased from an external partner cannot be refunded by Plopsa. For any refund, the visitor must contact the partner in question.
c. Tickets with a fixed visit date for an individual visit cannot be refunded. However, these tickets can be rebooked for a later visit date, subject to any applicable surcharge. To do so, the visitor must contact [email protected] or can do this themselves via their personal profile: they can log in using the order number and the email address used.
d. A group visit booking may be cancelled more than 7 days before the visit date. If the group visit is cancelled less than 7 days before the visit date, or if the group fails to turn up on the booked date, a fee of 25% of the total amount for the group visit will be payable, unless force majeure can be demonstrated. Exceptions to this condition may only be made by agreement with Plopsa.
e. Once tickets have been purchased, any discount cannot be applied retrospectively.

7. Exchanges or extensions

a. Admission tickets for the Plopsa parks are non-exchangeable.
b. Admission tickets for the Plopsa parks are not extended, subject to the provisions of Article 6(c).

8. Loss of the ticket

a. Visitors can retrieve their ticket(s) from their profile in the ticket shop using the order number and the email address provided. Tickets can also be reissued by contacting [email protected].

9. Invoice

a. An invoice may be issued for the purchase of admission tickets. An administration fee of 5 euros will be charged for invoices issued for amounts under 50 euros.

10. Express Pass

a. The Express Pass allows visitors to gain faster access to a select number of attractions via a special entrance. The Express Pass is available both online and at the ticket offices of Plopsaland Belgium and Plopsaland Deutschland.
b. The Express Pass is not an admission ticket for the Plopsa parks and must be purchased in addition to an admission ticket or annual pass for the Plopsa park.
c. The Express Pass Single grants one entry via a fast-track queue. The Express Pass Classic grants nine entries via a fast-track queue. The Express Pass Unlimited grants unlimited entry via a fast-track queue.
d. With the Express Pass, you can access the ride via the exit or the specially designated entrance. To do so, follow the Express Pass signs at the rides. The Express Pass will be scanned and checked at the attraction. There must be an interval of at least 15 minutes between each ride. The Express Pass gives you faster access to attractions, but does not guarantee immediate access. There may be shorter waiting times at the Express Pass entrances.
e. In the event of bad weather or for technical reasons, attractions may be temporarily or permanently closed. Please observe the safety and height restrictions at the attractions.
f. Lost Express Passes cannot be exchanged or reimbursed. Unused rides or points expire after the Express Pass’s expiry date.
g. Refunds are not available for unused or partially used Express Passes. Resale is not permitted.
h. The Express Pass is strictly personal and may be used by one and the same person on a single day of visit.
i. The Express Pass can be purchased online, via the app or on the website. The Express Pass may then be used in either physical or digital form.

11. Park Regulations

a. Acceptance of these general terms and conditions implies acceptance of the park regulations, which can be found on the website of each theme park. Visitors must comply with the park regulations on every visit.
b. In the event of any conflict between these general ticket terms and conditions and the park regulations, the general ticket terms and conditions shall prevail.

12. Data Processing

a. PLOPSA processes only the personal data of its visitors that is strictly necessary, in accordance with the General Data Protection Regulation. Further information on the processing of personal data by PLOPSA and how ticket purchasers can exercise their rights can be found in the privacy policy on the website plopsa.com.

13. Applicable law and competent court

a. These general terms and conditions are governed exclusively by Belgian law. Any disputes arising therefrom fall within the exclusive jurisdiction of the courts of West Flanders, Veurne division.