A child's annual pass between 85cm and 99cm can only be renewed at the ticket office. Your child will be measured again. It is not possible to renew this annual pass online.
When you renew your annual pass before the original end date, your annual pass will be renewed for exactly 1 year starting from the original end date. If you renew your annual pass within the year after your annual pass expires, the renewal will start immediately and the new end date of your annual pass will be 1 year after the renewal date.
Yes, when renewing a annual pass at the ticket office or collecting the new annual pass after an online renewal, all persons must be present.
Picnicking is not allowed in the park. You can visit the various food outlets in the park for snacks, meals, and drinks.
During a school trip, however, students and teachers are allowed to bring their own food or drinks.
In case of loss, it is possible to get a duplicate of your annual pass at the reception desk at the park entrance for €5.
You can contact our customer service team using this form. We will then check whether we have recovered your lost item. Recovered items can be collected from our head office in De Panne or returned to the owner, subject to payment of shipping, packaging and handling costs.
Several of our restaurants and catering outlets offer vegetarian, gluten-free and/or lactose-free dishes. You can contact our on-site staff for more information on allergens. Want to check the options in advance? Then you can visit this website.
Please note that cross-pollination of allergens in our kitchens can unfortunately never be 100% excluded.
Close to the park entrance, parking spaces are provided for people with disabilities. Our car park staff will be happy to show you the way to these parking spaces.