In this case, you can contact our customer service via this form. Be sure to include your name, e-mail address and the number of your order, if you have one. Our staff will then take the necessary steps to deliver your tickets.
Those who only wish to visit the park at the end of the day can purchase a discounted evening ticket at the reception desk from 3 hours before the park closes. For late-night openings, this is from 5 pm onwards. An evening ticket is not available online.
To find out whether you can get a discount on a Plopsa ticket with your annual pass, first check the website of the amusement or animal park where you have a annual pass. There you can find a discount code that allows you to order a discounted ticket via this link. The discount is calculated on the price of a standard ticket for an adult, not on the price of tickets by date. The discount is valid only for the subscriber himself, any accompanying persons cannot avail of this offer.
Children staying with host families (Euro-Children, Chernobyl children, Romanian (orphan) children, etc.) can visit the park at a reduced rate. They receive a €5 discount on the ticket price ≥1m at Plopsa Indoor Hasselt, provided they carry proof of identity/badge from their organisation.
Tickets can only be used in the listed park for which they were purchased. It is not possible to use them in another Plopsa park, not even at a surcharge.
On 'sold out' or 'rented out' days, presale tickets are not valid. You can only access the park on such a day if you have tickets through the external party that has exclusively rented the park for that day.
Sold-out days are the days when large-scale corporate events are organised in the park. The park is then exclusively hired by an external party. On such days, no ticket office is open.
Entry to shows, events and encounters is included in an entry ticket or annual pass to Plopsa Indoor Hasselt, unless otherwise stated.
Extending your annual pass can be done easily and inexpensively online by logging in with your name and pass number via this link. You will then receive an e-voucher that you can exchange for the extended annual pass at the ticket offices of the Plopsa Park of your choice. Extending a annual pass can also be done at the Plopsa parks' ticket offices. Renewing a annual pass for children between 85cm and 99cm can only be done at the ticket offices and not online. An annual pass with direct debit is renewed automatically (read more).
A child's annual pass between 85cm and 99cm can only be renewed at the ticket office. Your child will be measured again. It is not possible to renew this annual pass online.
Feel free to renew your annual pass before it expires. The new end date of your annual pass will then be exactly 1 year after the current end date of your annual pass. If you renew your annual pass within the year after your annual pass expires, the renewal will take effect immediately and the new end date of your annual pass will be 1 year after the renewal date.