How can we help you?

With a parking pass you can only park in the car parks of the Plopsa parks during your park visits. You may not park in Plopsa car parks outside park opening hours.

• The parking pass is person-related and allows a determined person (+18) with a valid driving licence to use the car park for one car per day, only in combination with a park visit.
• The parking pass is valid for 1 year from the first use.
• A parking pass is linked to the address of the passholder who purchased the parking pass. All resident family members can use the same parking pass.
• The parking annual pass does not give priority or guarantee a parking space in case of high traffic. If no parking space is (no longer) available, you are not entitled to compensation.
• It is not allowed to lend the parking pass to third parties or to use it other than the conditions mentioned above.
• You should follow the instructions of the parking attendants on duty.
• Parking annual passes can be purchased separately from a annual pass or ticket.
• Parking with a parking pass is only allowed during regular amusement park opening hours or during events organised in the park or theatre.
• The parking pass cannot be used in the car park at Plopsa Station Antwerp.
• Annual passes will not be returned, refunded, replaced or renewed.
• Abuse will be prosecuted.

The expiry date is clearly stated on all tickets. If it is still not clear until when your ticket is valid, you can send an e-mail with a clear photo/scan of your tickets to info@plopsa.be. We will then be happy to check the validity of your tickets.

Tickets by date are valid only on the date indicated on the ticket.

You can move your ticket(s) on date via this link. If you move your ticket(s) to a date with a higher ticket price, you pay the difference. If you move your ticket(s) to a date with a lower ticket price, the difference will not be refunded.

Expired tickets cannot in principle be extended. However, if you think you qualify for an extension of the validity of your tickets, you can contact our customer service via this form. Be sure to include the barcodes of your tickets.

Online tickets do not need to be printed. Tickets can also be scanned from your smartphone. We ask you to make the ticket's barcode or QR code as large as possible and set the brightness of your smartphone to 100%.

Be sure to check your junk mail or spam folder. The e-mail with the tickets may have ended up there. Didn't find the tickets there after all? In this case, you can contact our customer service team using this form. Be sure to include your name, e-mail address and the number of your order, if you have it. Our staff will then do what is necessary to deliver your tickets.