How can we help you?

A annual pass is strictly personal and can only be used by the person whose name and photo appear on the annual pass.

Entry to shows, events and encounters is included in an entry ticket or annual pass to Plopsa Indoor Hasselt, unless otherwise stated.

There are 2 options:

• Plopsa-GiftCard: a prepaid debit card you can use to pay for your purchases in shops and restaurants. The Plopsa-GiftCard remains valid for 1 year after the purchase date.
• Plopsas: notes worth €5 each to pay for your purchases in shops and restaurants.

Both the Plopsa-GiftCard and the Plopsas can be purchased in the shops.

Several of our restaurants and catering outlets offer vegetarian, gluten-free and/or lactose-free dishes. You can contact our on-site staff for more information on allergens. Want to check the options in advance? Then you can visit this website.

Please note that cross-pollination of allergens in our kitchens can unfortunately never be 100% excluded.

You can cancel your direct debit annual pass by registered letter at the latest one month before the end of the annual pass period. After the first tacit renewal, you have the right to cancel the subscription at any time, subject to respecting a notice period of 2 months.

Yes, if you want to purchase a Plopsa Park Pass or Plopsa Premium Pass, you can choose to pay by monthly payment. This option is only available online. In this case, payment is automatic each month. Your annual pass is valid for at least 12 months, so you pay for at least 12 months. Your annual pass is active immediately after the first payment. At the start of a new term, the price can be indexed automatically.

If the automatic payment failed, your annual pass may be blocked. In this case, you can contact our customer service via this form. Our staff will then check what went wrong and provide you with a new payment link.

In this case, you can contact our customer service via this form. Our staff will then update your account number.

Your direct debit annual pass may be blocked if the automatic payment has failed. In this case, you can contact our customer service via this form. Our staff will then be happy to check what went wrong.

In 2025, you will enjoy 3 exclusive benefits in the Plopsa parks as a teacher:

1. Free entry to Belgian Plopsa parks during the Easter and Christmas holidays
2. €5 discount on tickets ≥ 1m for accompanying persons during the Easter and Christmas holidays
3. High discount on a Plopsa annual pass

More information on all benefits can be found here.