In case of loss, it is possible to get a duplicate of your annual pass at the reception desk at the park entrance for €5.
In case of theft, upon presentation of a copy of the police certificate, you can obtain a free duplicate of your annual pass at the reception desk at the park entrance. If you do not have this certificate, you can obtain a duplicate for €5.
A annual pass is strictly personal and can only be used by the person whose name and photo appear on the annual pass.
Extending your annual pass can be done easily and inexpensively online by logging in with your name and pass number via this link. You will then receive an e-voucher that you can exchange for the extended annual pass at the ticket offices of the Plopsa Park of your choice. Extending a annual pass can also be done at the Plopsa parks' ticket offices. Renewing a annual pass for children between 85cm and 99cm can only be done at the ticket offices and not online. An annual pass with direct debit is renewed automatically (read more).
A child's annual pass between 85cm and 99cm can only be renewed at the ticket office. Your child will be measured again. It is not possible to renew this annual pass online.
When you renew your annual pass before the original end date, your annual pass will be renewed for exactly 1 year starting from the original end date. If you renew your annual pass within the year after your annual pass expires, the renewal will start immediately and the new end date of your annual pass will be 1 year after the renewal date.
Yes, when renewing a annual pass at the ticket office or collecting the new annual pass after an online renewal, all persons must be present.
You can cancel your direct debit annual pass by registered letter at the latest one month before the end of the annual pass period. After the first tacit renewal, you have the right to cancel the subscription at any time, subject to respecting a notice period of 2 months.
If the automatic payment failed, your annual pass may be blocked. In this case, you can contact our customer service via this form. Our staff will then check what went wrong and provide you with a new payment link.