Yes, when renewing a annual pass at the ticket office or collecting the new annual pass after an online renewal, all persons must be present.
For children between 85 cm and 99 cm, you can purchase a Junior annual pass at a reduced rate. Children are measured with shoes on.
Your child's annual pass (between 85 cm and 99 cm) remains valid until its expiry date, even if your child grows taller than 1 metre during the annual pass term.
On 'sold out' or 'rented out' days, you cannot gain access to the park with your annual pass. You will only be granted access to the park on such days if you have tickets through the external party, which has exclusively rented the park for that day.
In case of loss, it is possible to get a duplicate of your annual pass at the reception desk at the park entrance for €5.
In case of theft, upon presentation of a copy of the police certificate, you can obtain a free duplicate of your annual pass at the reception desk at the park entrance. If you do not have this certificate, you can obtain a duplicate for €5.
A annual pass is strictly personal and can only be used by the person whose name and photo appear on the annual pass.
Entry to shows, events and encounters is included in an entry ticket or annual pass, unless otherwise stated.
If the automatic payment failed, your annual pass may be blocked. In this case, you can contact our customer service via this form. Our staff will then check what went wrong and provide you with a new payment link.